Walmart Fulfilling Promise to Associates by Providing More Scheduling Visibility

Initiative provides associates with more flexibility and the ability to request open shifts

April 24, 2013 -- At Walmart, we’re dedicated to the growth and development of our associates. They’re the reason for our success and we’re committed to providing unique opportunities for advancement on every level. Whether it’s a part-time job or a career, working at Walmart means opportunity. More than 75 percent of our store management teams started as hourly associates. Every year, Walmart U.S. promotes more than 160,000 people to jobs with more responsibility and higher pay.

Walmart’s Pledge:

Walmart is fulfilling a commitment its U.S. President and CEO Bill Simon made in January to bring more transparency to its scheduling and allow associates to choose more hours for themselves.

Walmart is piloting the program in Denver and Fort Smith, Ark., to provide associates with transparent and consistent information on available shifts throughout the store and give them the opportunity to request to work any of those shifts.

Associates now have more transparency into available shifts outside of their department:

  • For example, a bakery or deli associate can now request to work an available shift in electronics or the lawn and garden area and vice versa.

This program is showing value beyond filing available shifts. It’s providing associates the opportunity to help build their careers by learning about different departments, which helps strengthen our stores and benefit associates and our customers. We want every associate to find the career opportunities they want while at Walmart.

How it Works:

Available shifts for all areas are posted in the back of the store for associates to request to work. Our goal is to notify associates if they are selected for the shift within 24 hours of their request.

As part of this program, associates are choosing to work available shifts for three main reasons:

  • To pick up an extra shift that works with their schedule to earn extra money;
  • To transition to full-time; and 
  • Learn about different areas of the store to help advance their career within our business.

This pilot program is a way to bring consistent transparency to the available shifts across the entire store and let associates choose for themselves if they’d like to request to fill an available shift.

Leveraging Technology: 

One of the benefits of the pilot is learning how we can better support our associates. Through their feedback, we have a better understanding of how they want to receive scheduling information. As a result, we are testing an online version where associates can use their computers or smartphones to view and request to work available shifts in their store.

What’s Next: 

The pilot program, which began Feb. 1, is scheduled to expand to more stores in July and roll out to the company’s more than 4,000 stores by the end of October.